During Aug 1, 2023 week, we stayed at the brand new Phoenix Tower 1 and paid $6000.00 to do so. It was NOT a good experience and here is why:1. NO BLACK OUT CURTAINS: mANY of the floor to window panels did NOT have black out blinds. We had children with us and they could not sleep because the room was SO bright.PLEASE DON'T BOOK SOMEONE IF THE UNIT IS NOT COMPLETED.2. NO SECURITY: The parking decks (7 of them) WERE NOT locked each night. So, basically, anyone could enter our hallways 24/7 through the parking garage non-locked ever doors.3. NOISY BEDROOM CEILING FAN/ INATTENTIVE STAFF: Made a gear crunching loud noise when it was running. hard to sleep with that noise. I called desk about it and 3 days later (our last day at the condo) they cameto work on it.4.POOL SECURITY GUARD STRICT AND UNFRIENDLY: Lisa with the blonde braid harrassed and over=watched our family all week long. She would come out when we were out there and pick on our kids. She had a sour demeanor and focused way to much on bossing our family while trying to enjoy the pool.5. TV PROBLEMS: Our bedroom had no Netflix loaded and when we called the front desk, the girl said WE had to call the TV company and use OUR vacation time to fix a condo problem. Phoenix should have their own tech to help resolve issues. NOT give us the number to handle it on our own. WE PAID PHONIX/BRETT ROBINSON TO PREPARE A READY TO USE UNIT.6. I request compensation for our troubles.
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