We bought two identical Breville expresso machines (one for us and one for our daughter) one was very good while the other has had issues with the knob for the hot water and steam option. We contacted Breville and sent the second machine in for service (big hassle) and it was returned with exactly the same issue -after calling in they told us the knob is hard to turn because it is a safety feature to keep small children from being able to turn it and get burned! this is a very lame attempt to not take responsibility for a faulty knob -
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Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
