I sent my coffee maker for repair a couple of years ago, only to be told it was beyond repair, with an offer to buy a new one at a discount. However, after moving and prioritizing other things, I didn't act on it immediately, using another brand in the meantime. As the holiday season approached, I checked if the discount was still valid and was informed it couldn't be combined with a current promotion. Despite my attempts to clarify the lack of written rules, my concerns were dismissed. I requested to speak with a manager, but was never connected, which was very disappointing for a company of this stature. I later discovered that English-speaking customers were offered a better discount on a new unit, indicating a disparity in treatment. Unable to find a repair service, I researched and managed to fix my coffee maker myself with minimal cost and effort. This leads me to believe the company is either incompetent or misleading in their dealings. The customer service experience was frustrating, and the apparent bias towards English-speaking customers is concerning. I plan to share my experience online, but it won't be positive.
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Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
