I submitted a support ticket regarding an enquiry about the steaming nozzle for my new appliance. I included photos, thorough descriptions, and all necessary details, such as the serial number, model number, and invoice. I anticipated a straightforward response, but instead received an email asking for excessive and unnecessary information. All I needed was a simple clarification about the position of the holes in the nozzle — a question that could have been easily answered with the information I had already provided. Consequently, I decided not to continue with the support request and did not respond to the email. Interestingly, I keep getting notifications indicating that there is an update to my ticket; however, when I log in, there is nothing available.
Claim your business profile now and gain access to all features and respond to customer reviews.
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
