Many of my support responses had nothing to do with my issue. My carafe spout was getting stuck and the labels were washing off. So why are you asking me where my coffee was roasted? And then recommending I make sure I press the pour button that doesn't exist on my machine. The responses would take a few days (fine, reasonable) but then the quality of the responses and the understanding of the support agents was pretty bad.
Only redeemed by the fact that they did offer a replacement. But the process of getting there could be improved.
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Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
