Breville Kettle Calm Cool Collected
I called in to complete a warranty claim for my Breville Kettle. It was disappointing that after 6 months of use, it was already malfunctioning. After being on hold for almost 35 minutes, I was losing hope, and unlike my kettle, I was starting to boil. I was lucky enough to connect with Cecilia S., and it was worth the wait. She was knowledgeable, courteous and smoothly walked me through the troubleshooting. After which, it was concluded that the unit should be replaced. This was a clear example of quality over quantity. Waiting for 1 quality customer support person is far better than getting quickly connected to an army of mediocre ones. Cecilia, keep up the good work.
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Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
