breyerhorses.com

1.5
1.5 Based on 35 reviews

Breyer makes the world's most realistic and authentic model horses and accessories for play, collecting, customizing and showing....

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Mina
Terrible customer service

The horses were for my granddaughter, and were fine. But their customer service stinks! I ordered it, and was told I would get an email when it shipped. A week and a half later, it still had not shipped and I needed to give the gift. So I ordered the same thing from Amazon (which came the next day) and sent an email to Breyer to cancel the order, as it still had not shipped. I got a response that a case was created and they would respond to me soon. A week goes by. Then I get notice that the item I wanted to cancel had shipped! I told them I wanted to return it. Heard nothing. After I got the horses (3 weeks after I ordered it), I returned those to Amazon, because Amazon does do returns. Do not order from them - Amazon has much better customer service.

1
Date of experience: Jan 05, 2025

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