They claim to have a life-time warranty. Well they may have one, but they really do not live up to expectations.My bag keeps falling apart b/c the support poles come out of the holes. So I have paid to ship it back and they simply put the poles back in the holes; then the first time you use it, the poles come out again and the frame is non-existent. So do not expect a high end product or great service even though you are paying a high end price.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
