As a frequent traveler, I chose Briggs & Riley based on their "Simple as That" lifetime guarantee. Unfortunately, my recent experience has been anything but simple.The repair process has been so poorly managed that John Lewis has had to step in to deal with the manufacturer directly. I have an upcoming trip and have been forced to formally demand the immediate return of my suitcase because the repair center's communication and turnaround are non-existent.It is unacceptable that a customer must chase a company this hard simply to get their own property back. They sell you on "peace of mind," but deliver nothing but stress and delays. If you are a professional who relies on your luggage, look elsewhere—this brand no longer lives up to its heritage.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
