Handles on my both of my Briggs & Riley cases are disintegrating. We contacted B&R for warranty replacements and they refused because they haven’t fallen off yet. So I need to wait for the handles to completely fall off my luggage and leave me stranded on a trip for you fix them?!? Unbelievable behaviour from a ‘premium’ brand. I have had better quality bags that I have bought on markets on Canal St in NY, TKMaxx or cheap shops in Xintandai. The bag that has been meant to last has been in for repairs twice and still keeps breaking down. Overpriced junk and a company that refused to stand behind its warranty. Briggs & Riley is not a reputable company. It is all hype but fails to deliver on basic warranty work.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
