I would give them 0 stars if I could. Terrible customer service.Returned an item weeks ago - tracking shows delivered. Still no refund, no confirmation, no communication.Live chat barely works, emails go unanswered, and customer service reps hang up on you. You have to keep chasing them for a refund that should be automatic.Very disappointing experience. Do not buy from them if you expect decent service.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
