My olive green large Sympatico suitcase has had one voyage and on return home the rubber part surrounding the suitcase has been chewed up and ripped . Despite me asking twice that this is not really in line with a product that carries a lifetime guarantee they state it is cosmetic damage and can't be repaired. I have had other cheaper luggage and it has fared far better on many long and short haul voyages. Im not sure why they would want their brand known to rip in such a way and not be able to withstand normal transit procedures. Not impressed.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
