The zipper failed on one of our Baseline suitcases. The fabric tore next to the teeth of the zipper. We paid to return the case only to be told this was unrepairable. They gave us two options: take a pathetic $275 discount on a new bag (which now cost between $860 and $930!) or wait until a demo bag is returned by one of their reps. Almost 1.5 years and still no bag. Completely unacceptable.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
