briggs-riley.com

3.4
3.4 Based on 101 reviews

Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of ...

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Edwin
Quality control non-existent

I've spent a thousand dollars on a bag for a three month trip only to find after the first use, the handle was malfunctioning. So for 3 months I had to carry around a bag where the handle lock would unlock with 20 pounds of weight in the bag. Do they even have anyone checking these bags before they send them out?

1
Date of experience: Mar 14, 2025

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Business Details

  • Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more

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