DO NOT RECOMMEND...horrible customer service and almost zero follow up on their own.Ordered luggage on 7/4. Didn't expedite since I wasn't in a rush.Assignment comes in...now I need it sooner, so I call Monday morning soon as they open to change my shipping (didn't ask for it to be free, happy to pay)"You can't change your shipping" once the order is placed.WHAT?! WHAT YEAR IS THIS?! it was a holiday weekend, nobody was working, and I was told by the customer service agent that the order hadn't even been picked yet. So what's the issue? I managed to get 14 promo emails in the 3 days since I ordered, including ones to tell me I have a cart full of stuff (read 2nd line) but yet you can't change shipping? Are you the USPS?So... customer service rep tells me someone will get back to me shortly. This of course after she read back an order and an email address that wasn't mine at all for confirming contact info. Suffice it to say, my expectations of hearing from someone in short order were not overly high.Never heard back from anybody yesterday, never heard back from anybody today. So around 1 o'clock I reach back out… They now tell me that it's shipped after I specifically said I wanted to cancel the order because I will not be here to accept the package.It has not shipped. In this day and age for a company that does online ordering, (I'm guessing they're using either shipstation or something along those lines) I know from dealing with more reputable dealers, it is not hard to adjust shipping labels and rates especially when the order hadn't even been picked.For the amount of money that they charge for these types of products, I expected WAY better customer service. Guess I'm just gonna have to dispute the charge now. Thanks guys!
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
