Do not trust their "lifetime warranty". I am a 2 time B&R customer and have been having a terrible time dealing with their customer service regarding them NOT HONORING their warranty. First I was told that they could not repair it and that they would send me a replacement bag, BUT the bag they offered was a lower quality bag - it was not the same aesthetically nor functionally as my original bag. They denied sending me a bag of the same quality. Next, I spoke with a manager, Yvan, who said that they could repaid my bag but only the inside and the handle. They would not repair the outside parts (I think they ran out of the materials). The manager would not answer my questions and has been largely unhelpful. Thus, they are unable to honor their lifetime warranty and what makes it worse is that they are unhelpful and not very nice in their communication. I would expect more from a company has been around for a while and makes a good product. Really unfortunate. If you are considering buying a bag because of their "Lifetime Warranty" and reputation, think twice!Buyers beware. I hope they do right in the future.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
