Customer service is unresponsive, uncaring and unpleasant. They completely missed a piece of my luggage on our delivery and promised I would receive in time for my travels. I made several attempts to reach customer service via chat, email and voicemail, but never received a call back, just a promise I would have prior to my departure. I never received my piece of luggage until after departing. The product is expensive to comparable products, and the horrible customer service convinces me to go elsewhere for my needs.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
