Recently my medium Sympatico developed a crack under the retractable handle columns after many years frequent flying. B&R collected via DHL and after assessment at the 3rd-party repair service, came back to me to saying the suitcase is beyond repair. True to their word and the B&R lifetime warranty - they offered me a brand new suitcase as replacement. I have to say this probably has to be the best instance of customer service that I have had the pleasure of availing. Having had several items of B&R over the years - each impeccably well-made and functionally rich, this is the first time I've made use of the lifetime warranty. Without a doubt my next luggage buy will be from Briggs & Riley. Thanks B&R!
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
