A complete and utter disappointment.My husband and I contemplated purchasing Briggs and Riley luggage for many years. At that time, the reviews were great and the warranty justified the cost. We finally decided to take the plunge, spend the money and "invest in a lifetime product." How wrong we were. After three uses, my suitcase had a tear at the seam. I contacted my local repair person, as per the B&R website and took my bag in. I should have done this backwards and contacted my local repair person prior to the purchase. The repair shop said B&R have been a nightmare to deal with. They will not replace any of their products, regardless of the damage. She gave me an example of a bag that had absolutely fallen apart and how B&R insisted she fix it. She said she basically had to rebuild the bag and it looked horrible when it was done. They didn't seem to care about the time it took, the cost involved or the satisfaction of the customer.My bag is still at the repair shop. She said, in spite of the fact that she and I both know the seam will continue to separate, she must repair and not replace. I am also looking at 6-8 weeks for the repair to be completed because she has so many other B&R items to be repaired, ahead of mine. Not a good sign. I have four B&R suitcases - you do the math. NOT CHEAP! I am very upset about this, considering the amount of money spent. Don't do it.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
