My bag lost a wheel. The repair Center closed during the pandemic in my city. They charge me $15 to ship me a new wheels plus $27 shipping. I asked why do I have to pay $15 to get wheels to repair it myself when, if I sent it to them, they would have to pay to send it back OR if I went to a repair Center, they would provide the wheels for free. Their reply is that the $15 is for shipping and handling. B&R does not honour the spirit of its warranty and lets their customers down. I paid over $800 for that bag. Scam.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
