I've owned several of their bags and their quality isn't what they say it is. The wheels aren't any better then less expensive brands such as Samsonite and frankly, I think Samsonite is better in every way, but what you're paying for is the name. You pay 3X as much for a bag from a company with the Worst Customer Service I've ever seen. If you call them and leave a message (because they never answer), don't expect to ever hear back, because you won't. They simply don't care about you after they get your money, so please do not waste time or money with this shame of a company.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
