Wanted to buy a carry-on and checked suitcase from B&R. Saw Costco next offered the carry-on at a great price. Placed the order but had problems getting it through online. Called for several hours during business times, but kept getting voice mail -referring me to their website FAQ's!! Some issues cannot be resolved by your FAQ's and if you publish a customer service phone number, then customer service should answer those calls and not send them to voice mail EVERY time. I then received an email that my order was cancelled -no reason given- and continued to try to reach customer service to no avail. I then called Costco because I know customer service is important to them and they got in touch with B&R and then forwarded me the B&R response email which was full of B.S.. In the meantime I looked up B&R reviews online and most of them complain about NO ONE EVER answering the phone at customer service as well as their so called 'lifetime warranty'. They market themselves as an exclusive luggage company, but for truly high end companies customer service is an absolute must. Apparently, they don't care enough to read all these negative reviews and rectify. I'm going with a different company for my new luggage.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
