I have been a Briggs customer forever because the bags are built like tanks and if something ever went wrong they always were fixed without issue.Recently the Briggs service centre in my city closed during Covid so I no longer have a local repair shop. When the handle ripped off the bag instead of sending me a replacement (it’s a DIY fix) they told me I needed to pay $20 for a new one and another $25 to ship it to Canada. Completely unacceptable for a company that claims to have a lifetime warranty. Will look elsewhere for my next bag.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
