I had my Briggs & Riley backpack which I used for work and vacation for many years (8 I think as a minimum). Great bag and still looked "as new" even at that age.Earlier this year, the zip track broke. Not sure how - but made it unusable. I took it to a local repairer who told me that Briggs & Riley provide a lifetime warranty so although he could repair it I should speak to them first. I just assumed that a zip track would be a wear and tear item - but sent the bag off to be looked at via their UK repair service (very simple automated service).1 week later I got a call from Briggs & Riley to say that it wasn't really repairable at that age/not a current model, so they would send me a new replacement bag!And they did. The new version of the closest to my original bag. I couldn't be happier. Buying a premium product with a lifetime warranty has paid off for me big time. Well done Briggs & Riley. I would only buy your bags from now on as a result.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
