Worst bag I’ve owned. I purchased the carryon ZDX 4 wheel and it is garbage. I’ve had it since 11/21 and the wheels are already out of alignment. The bag is difficult to use now since it pulls as I walk and it sucks on public transit since it has 4 wheels. Not great for my lifestyle. Was hoping Briggs could help me with a solution. I sent a note to customer service two weeks ago and had to send a follow up before someone responded. The response was not helpful so I called and was told I can sell it on eBay and then the agent hung up. If they are selling a premium product I expect better customer service. Wish I had replaced my old bag with a new eBag. I had it for 10 years with zero issues and 1/4 the price. Skip the Briggs and find something better, ZDX is not with the price tag.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
