Dear Briggs & Riley,I have a Baseline Large Expandable Two-Wheel Rolling Suitcase.Your company provides a lifetime warranty for its bags, doesn't it? Yet I keep on experiencing the same repair problem for the third time, simply because the replacement part for my bag is no longer available, and the repair person tries to fix the problem with makeshift solutions. And it just broke again for the fourth time. It feels like the Groundhog Day movie keeps on repeating for my bag over and over. If you do not provide the exact replacement part needed, then what is the point of giving a lifetime warranty?
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
