I purchased a large spinner from Briggs and Riley. The very first time I used it, the zipper failed, exposing my belongings. Only the TSA lock kept most of my valuables from being strewn across the baggage claim.Accidents happen. Manufacturing issues happen. I can live with that.But when I contacted Briggs and Riley, their answer was - without any apology for its product’s failure or my ordeal with it - for me to send it to them, at my own expense, for repair. So now I have to find a box to fit it, pay out of pocket, then hope a new zipper fixes the problem (and that this is not just an inherent design flaw).I can accept that things like this happen, but when you couple that with indifferent and inconvenient customer service, I would never recommend this product or company.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
