Be very careful about Briggs and Riley at this point. After 35 years of using their bags they have stopped reimbursing local repair folks (SF Bay Area) Their solution is to have one pay for shipping to their factory, and they will "try" to fix the suitcase and pay for the return. I sent a suitcase for repair at the local stores expense 2 years ago, and they said it was "unfixable" and offered me a new suitcase at a reduced price. Now I have a suitcase that is 2 years old and the zipper is broken, there is no place to repair it under warranty, they won't send me the zipper to have it repaired at my cost, and their only solution is to have me send them the suitcase at my expense (it is large) and they supposedly will repair it and return it and some time. Their advertising is definitely false at this time, and it appears to me that the company is in trouble if they can't pay locals for repairs. Buy knowing that the "lifetime guarantee" isn't.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
