The product is great. The customer service rep was excellent; however, after I made the purchase I call Briggs and Riley to see if my purchase could be upgraded to two day delivery at my cost. The service rep said that would not be a problem and stated it was upgraded to two day service and I would receive my order on Friday. Perfect, because I am leaving Saturday AM for a two week trip and I needed the suitcase. At approximately 4:30pm on Friday, I received a call from the service rep who informed that the shipping instructions were not followed and were changed back to a ground service and I would not receive my order till Monday. Two days after I am gone. Needless to say, I now have to purchase a another suitcase which I don’t want to use for my trip. So now this Briggs and Riley order, which I happily paid full price for, is now going to cost me another $250. I just expected that instructions would be followed to a “T” at these premium prices.
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Engineered for reality. When you’re traveling, they can mean the difference between fast or frantic, relaxed or riled. You see, at Briggs & Riley we do what many consider unthinkable these days. We listen. To customers, to retail partners, to our team of repair experts. Then we design our bags around real-world needs and wants. A handle mounted on the outside of a bag to create more room and flat packing. A pocket to hold toiletries or safeguard your passport. An expansion system that adds capacity then compresses your belongings securely in place. In fact, we have multiple patents designed to make travel, well, easier . It ’s innovative thinking like this – never for innovation’s sake – that sets Briggs & Riley apart. Now combine all that with the only unconditional lifetime guarantee in the business. It’s no wonder our customers are nothing short of Fanatical about our bags.See more
