My employer provides back up care through Bright Horizons and I booked holiday club for my children through this process on two occasions. Both occasions the childcare was cancelled at the last minute without a clear explanation on the second occasion I wasn’t even informed. I’m now in the process of escalating this as the complaints department are ignoring my emails. I have also escalated this to my employer as this clearly doesn’t serve it’s purpose as “back up care”
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Bright Horizons UK
Bright Horizons has been trusted by families for over 30 years and is one of the UK’s leading childcare providers. With more than 300 nurseries nationwide, we offer safe, welcoming environments where children from three months to five years can learn, play, and grow.
Our nurseries follow the Nurture Approach and Bright Beginnings Curriculum, created by early years specialists to inspire curiosity, build confidence, and prepare every child for the next stage of their journey. Parents regularly share how much they value the warmth of our staff, the quality of care, and the reassurance that their child is happy and thriving each day.
What makes us different is our people. Our dedicated teams are passionate about creating strong bonds with families and providing opportunities for children to flourish. Alongside our nurseries, we also support families through flexible Work+Family solutions, making Bright Horizons one of the most comprehensive childcare providers in the UK.
We are proud to be recommended by parents across the country, creating brighter futures, one child and one family at a time.See more
