We have been happy with the staff at our local Bright Horizons nursery, but I want to raise a concern about the organisation as a whole that I suspect many parents share.Bright Horizons has introduced inset days across its nurseries — days where the nursery is closed for staff training. In principle, I have no issue with staff receiving training. What I do take issue with is that full fees are charged for these days, meaning parents not only pay for a day of childcare they cannot use, but also have to fund and arrange alternative childcare at their own expense. At a time when childcare costs are already at breaking point for most families, this feels tone deaf from an organisation generating hundreds of millions of pounds in annual revenue.When I asked for a breakdown showing how inset days are factored into the fee calculation — as their Terms and Conditions claim they are — I was directed to a billing email address that responded with an auto-reply warning of up to 14 business days for a response. I have yet to receive any actual calculation.Bright Horizons are a large, well-resourced American-owned corporation. Producing a transparent fee breakdown is not beyond them. The fact that none exists, or that they are unwilling to share one, speaks volumes.Parents deserve better than being told to trust that the numbers add up.
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Bright Horizons UK
Bright Horizons has been trusted by families for over 30 years and is one of the UK’s leading childcare providers. With more than 300 nurseries nationwide, we offer safe, welcoming environments where children from three months to five years can learn, play, and grow.
Our nurseries follow the Nurture Approach and Bright Beginnings Curriculum, created by early years specialists to inspire curiosity, build confidence, and prepare every child for the next stage of their journey. Parents regularly share how much they value the warmth of our staff, the quality of care, and the reassurance that their child is happy and thriving each day.
What makes us different is our people. Our dedicated teams are passionate about creating strong bonds with families and providing opportunities for children to flourish. Alongside our nurseries, we also support families through flexible Work+Family solutions, making Bright Horizons one of the most comprehensive childcare providers in the UK.
We are proud to be recommended by parents across the country, creating brighter futures, one child and one family at a time.See more
