I am very disappointed with this nursery and feel I need to share my experience with other parents.There have been multiple incidents involving my child, and each time there was little to no communication or reaction from the staff. What concerns me the most is the lack of responsibility and urgency when something happens. As a parent, you trust that your child will be safe and properly cared for, but that has not been my experience here.The most serious incident was when my child had a bad injury in his mouth while at the nursery (he needed X-eay and potentially life dentists checks). I was extremely upset not only because of the injury itself, but because the staff did not react appropriately and did not treat the situation with the seriousness it required. I was not properly informed, and the way the situation was handled made me feel that my child’s safety was not a priority.Unfortunately, due to these repeated incidents and the lack of response from the nursery, I cannot recommend this place to other parents. Safety, communication, and responsibility are the most important things in a nursery, and in my experience, these standards were not met.
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Bright Horizons UK
Bright Horizons has been trusted by families for over 30 years and is one of the UK’s leading childcare providers. With more than 300 nurseries nationwide, we offer safe, welcoming environments where children from three months to five years can learn, play, and grow.
Our nurseries follow the Nurture Approach and Bright Beginnings Curriculum, created by early years specialists to inspire curiosity, build confidence, and prepare every child for the next stage of their journey. Parents regularly share how much they value the warmth of our staff, the quality of care, and the reassurance that their child is happy and thriving each day.
What makes us different is our people. Our dedicated teams are passionate about creating strong bonds with families and providing opportunities for children to flourish. Alongside our nurseries, we also support families through flexible Work+Family solutions, making Bright Horizons one of the most comprehensive childcare providers in the UK.
We are proud to be recommended by parents across the country, creating brighter futures, one child and one family at a time.See more
