I used BH back-up care service for my child on October 20 and ever since I have been trying to resolve their issue with processing my payment. I have been on multiple calls with them, emails etc. and I have been told that this is an ongoing IT issue on their side, at this time there is no solution, nor they know when this is going to be resolved. Please note that it is 10 days now and I am keeping receiving their e-mails saying that my payment wasn't successful, threatening a £25 charge (for their issue) and suspending my account until I pay (which I cannot do due to their IT issue).
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Bright Horizons UK
Bright Horizons has been trusted by families for over 30 years and is one of the UK’s leading childcare providers. With more than 300 nurseries nationwide, we offer safe, welcoming environments where children from three months to five years can learn, play, and grow.
Our nurseries follow the Nurture Approach and Bright Beginnings Curriculum, created by early years specialists to inspire curiosity, build confidence, and prepare every child for the next stage of their journey. Parents regularly share how much they value the warmth of our staff, the quality of care, and the reassurance that their child is happy and thriving each day.
What makes us different is our people. Our dedicated teams are passionate about creating strong bonds with families and providing opportunities for children to flourish. Alongside our nurseries, we also support families through flexible Work+Family solutions, making Bright Horizons one of the most comprehensive childcare providers in the UK.
We are proud to be recommended by parents across the country, creating brighter futures, one child and one family at a time.See more
