I am really unhappy with the Bright Tax service this year. I have been a customer for 9 years and have always had a great experience. This year I have had no messages from my CPA, poor and evasive communication about e-filing deadlines resulting in needing to mail my return in, and an astronomical price increase. The service I’ve received is frankly not worth the nearly $1,000 I’ll pay for the service. I was also quoted for a service I did not need, then told “just accept the quote to get started and we will remove it later if you don’t need it.” I have always liked the ease of the Bright Tax system but I can’t say I will come back next year due to these negative changes.
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