I have been using Bright!tax for well over ten years and the experience this year has been awful. It’s like dealing with a completely different firm.I applied for an extension until December. I received an email a few weeks ago telling me the FBAR was due 15th October and my information needed to be uploaded by the 6th of October to make the deadline. I provided the information with the timeframe, but my FBAR is still not filed. When I followed up, I received an out of office message from my accountant saying she would be away until 3 November. I emailed every email address I had for Bright!tax and had a response that the missed deadline was a “hiccup” and people are “usually” not penalised for filing their FBAR a few days late. They asked me to review my information, which I did, and I replied informing them they’d miss the state in my address. It’s now been a week with no response and my FBAR still isn’t filed. A week following up and no response has been received from anyone. Bright!tax dropped the ball on a deadline a few years ago but apologised, blamed the fact that they were short staffed, and I gave them another chance. Seems they have a lack of care and customer service these days and it’s really disappointing when their prices continue to increase.I’d recommend any other service - one that had the values Bright!tax used to have when they replied quickly and worked to resolve issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
