I ordered the Diamond drops since I’ve tried this product before and it was amazing. What’s not at all pleasant is the experience of buying something directly with Brilliance New York. If you order from them (don’t do it) even if you pay extra for EXPRESS shipping (2-3 business days), you won’t get your order in that time… they will submit it to UPS as standard shipping (even though you payed extra for it to be delivered FAST) and you won’t get it in time. The worst part of it all is their complete silence. They give you their email and NEVER answer your emails. If you call, the person taking calls barely speaks english and is really not interested on resolving your problems or giving you some kind of support whatsoever. He will just tell you “you have to sort it out with UPS”… as if it was UPS’ fault that they submit their orders incorrectly and won’t give you any answers or solutions. The worst part of it is that if you want a refund, you have to send your product (which obviously I can’t since it was delivered 6 business days after my order to the hotel I was staying back then) and “write them an email” which they will never ever answer… you might as well just make peace with the fact you lost your money. Worst customer service EVER! Really, just stick with ordering through amazon once the product is available again or just don’t order any of their products.
Claim your business profile now and gain access to all features and respond to customer reviews.
Brilliance New York Diamond Irons. Get The Best Hair Straighteners, Lightweight Hair Dryers And Curling Irons. Enjoy Diamond And Gold Skin Care Or Moroccan Argan Oil Hair Care For All Hair Types. Hair Couture Styles At A Great Price.
