brilliancenewyork.com

3.6
3.6 Based on 88 reviews

Brilliance New York Diamond Irons. Get The Best Hair Straighteners, Lightweight Hair Dryers And Curling Irons. Enjoy Diamond And Gold Skin Care Or Moroccan Argan Oil Hair Care For All Hair Types. Hair Couture Styles At A Great Price....

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Megan Walsh
Fraudulent business

I ordered a curling iron from this company. When it arrived it was shipped in a used nespreso box and shipped from a residential address. The product was also very clearly used. There was damaged on the inside and outside packaging, product residue on the barrel, missing instructions, etc. I contacted Brilliance New York and they said they had mistakenly shipped out a returned item (which seems unlikely) and would send me a new one the next day with expedited shipping. This was 2 weeks ago. When I contacted them again earlier this week they said that they didn't have the item and would send me one from a different line. I then said I didn't want a different product and to just refund the money (something I had been asking for through this entire process but was constantly denied). They have now been ignoring that request for 4 days despite multiple messages. This company is a scam.

1
Date of experience: Mar 14, 2023

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