**1-Star Review – Horrible Customer Service and Zero Willingness to Help**
I wish I could give negative stars. Buying an engagement ring should be a joyful experience, but this place turned it into one long exercise in frustration and disappointment.
From the very beginning, communication was terrible—messages ignored for days or weeks, responses when they finally came were short, rude, and often made no sense.
The biggest problems:
- Endless excuses and delays with no real updates or accountability. Every time I checked in, it was a new reason why things weren’t moving, but never any effort to fix the situation.
- Completely unwilling to work with me on even the most reasonable requests. I asked for simple alternatives to try to salvage the situation—options that any decent jeweler would at least consider—and they shot down every single one without hesitation. The attitude was basically “our process is our process, deal with it.” No empathy, no flexibility, nothing.
They happily took payment upfront but treated me like a burden the entire rest of the way. Zero ownership of problems they caused, zero interest in making a disappointed customer happy.
If you’re looking for an engagement ring, go literally anywhere else. This place clearly does not care about customers or what this purchase means to people. Save yourself the stress and heartbreak—choose a jeweler that actually values you.
Run the other way.
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