Appalling service Dept.I spoke to the service manager about possible brake failure on my CRV. This was a known problem on the CRV as well as other models for quite a few years. Honda had recalls in other countries but not in the UK at the time of my concerns. I was assured by the service manager that there was no problem at all with the breaking system on my car. I informed him about this issue with the brake failure other people had experienced, again he told me there was no problem with my brakes. Just a few weeks later my brakes failed, I came very close to having a really bad accident. Called the dealership but I was told it could not be repaired at West Bromwich, they told me to take it to Brindley - W'ton who repaired my car.I had a phone call from Brindley - West Bromwich service manager who told me my car was due for a service, which was wrong, it was due for an MOT. He then said it must be for your other vehicle you have with us (wrong again I only have 1 vehicle). While car was having MOT spoke to service manager about 4 alloy rims on car which were turning milky, I was told he would get in touch with Honda, still waiting for reply from manager. Spoke to area manager about all the problems I had experienced, he told me to go to Brindley - Wolverhampton. I told the service manager at Wolverhampton about the wheel problem, he took pictures of the wheels and roof rails and said he would be back in touch after a response from Honda. All this happened between April and May, it is now September and still waiting for a response from Brindley - Wolverhampton.STILL APPALLING SERVICE.6 months on and still no response from Brindley - West Brom/Wolverhampton concerning the corrosion on the alloy wheels on my CRV. I don't even know if my complaint has been logged with Honda. My only regret was buying a new Jazz from this company (never again) when you get terrible customer service like this.❤️1
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A WARM WELCOME TO
Brindley Group
New and Used Car Dealers in the West Midlands
Brindley Group are one of the largest family owned car dealer groups in the West Midlands and are proud of our 90 year heritage of offering exceptional customer service.
We offer brand new vehicles from 9 major manufacturers: Honda, Hyundai, Kia, Mazda, Mitsubishi, MG, Vauxhall, Volvo and Nissan cars and commercial vehicles. Our group stock of over 600 used cars are available throughout our dealerships in Cannock, Wolverhampton, Tipton and West Bromwich. Each vehicle undergoes a multi-point check and all come with a first class peace of mind warranty.
The unique Brindley experience doesn’t end at driving away in your new vehicle. We offer a comprehensive aftersales service including MOT’S, servicing, parts and accessories. Our manufacturer trained technicians work with the latest diagnostic equipment and genuine approved parts to ensure your vehicle is kept in perfect and safe running order.
For business users, our dedicated Group Fleet department is all you need for expert advice on your corporate requirements. We supply vehicles from most of the leading manufacturers and can advise on a funding option that best suits you, these include contract hire, leasing, personal contract plans, hire purchase and tailored packages to suit your specific need. For those in receipt of disability allowance, we have dedicated motability specialists at each of our dealerships to help you choose the right Motability car for your needs.See more
