I viewed a 2018 Kia Ceed SW (approved used with full service history) on Friday 29th August and completed the purchase with James, the sales advisor, after a test drive. The collection the next day was straightforward and without issues at the time.Once home, I noticed the front left side of the bumper was loose. I reported this to James with photos and videos; he advised he would pass it to the service department, but I was not contacted further regarding this matter.On Wednesday 3rd September, less than a week after purchase, the Engine Management Light (EML) illuminated (amber). I contacted the service department and spoke with Molly, who booked me in for a diagnostic test on Friday 5th September. Molly was consistently helpful and empathetic throughout.The diagnostic identified a loose turbo connector requiring replacement clips. However, the earliest repair date offered was Thursday 18th September, nearly two weeks later. I was advised the car was safe to drive in the meantime. Over the following weekend the car’s drivability worsened, and I asked if the repair could be brought forward. On Monday, I was contacted and booked in for Wednesday 10th September.The car went in on the 10th and, after two hours, I collected it. However, on returning home, the Engine Management Light reappeared. I informed the service department and was told I would be contacted by the warranty manager.After 24 hours with no contact from anyone at Brindley Kia, including the sales advisor or the warranty manager, I emailed again on Thursday 11th September to confirm my intention to return the car that afternoon.When I arrived at the showroom, James acknowledged I was there for a return, though he had made no contact with me since I first reported issues on 3rd September. The service department rechecked the car and confirmed the EML now showed a different fault code, which reaffirmed my decision to return the vehicle.The refund was processed during the visit and the funds reached my account the following day. The process was handled without any real apology or sense of empathy from staff.Overall ReflectionWhile the initial purchase was smooth and Molly in the service department provided excellent support, my overall experience was disappointing. Communication from the sales advisor and management was lacking, issues arose almost immediately after purchase, and the handling of my concerns felt slow and unsympathetic. Ultimately, I felt returning the car was the only reasonable option.
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A WARM WELCOME TO
Brindley Group
New and Used Car Dealers in the West Midlands
Brindley Group are one of the largest family owned car dealer groups in the West Midlands and are proud of our 90 year heritage of offering exceptional customer service.
We offer brand new vehicles from 9 major manufacturers: Honda, Hyundai, Kia, Mazda, Mitsubishi, MG, Vauxhall, Volvo and Nissan cars and commercial vehicles. Our group stock of over 600 used cars are available throughout our dealerships in Cannock, Wolverhampton, Tipton and West Bromwich. Each vehicle undergoes a multi-point check and all come with a first class peace of mind warranty.
The unique Brindley experience doesn’t end at driving away in your new vehicle. We offer a comprehensive aftersales service including MOT’S, servicing, parts and accessories. Our manufacturer trained technicians work with the latest diagnostic equipment and genuine approved parts to ensure your vehicle is kept in perfect and safe running order.
For business users, our dedicated Group Fleet department is all you need for expert advice on your corporate requirements. We supply vehicles from most of the leading manufacturers and can advise on a funding option that best suits you, these include contract hire, leasing, personal contract plans, hire purchase and tailored packages to suit your specific need. For those in receipt of disability allowance, we have dedicated motability specialists at each of our dealerships to help you choose the right Motability car for your needs.See more
