We called to reactivate an existing system in our home. We were told that the existed system was installed in 2022, and that it was still operational. We requested and paid for 1 monitored smoke detector, and scheduled a technician to come install that. This was paid for before scheduling the service.Fast forward 3 days, and a technician came to install the smoke detector. My spouse was home to meet him. The technician stated that the components and panel were no longer working in network with Brinks. He then installed 4 new door/window sensors, 1 motion detector, and a new control panel. He did not however install the requested smoke detector. I received an alert email from out bank that we had been charged $383 by Brinks Home. I called the direct line given to me by Sam, the sales representative. He never answered, and has yet to call back (1.5 hours have now passed). When I called customer service, I was told that we authorized this equipment to be installed-which we never did, and had the contract to prove it. When I stated I would like to cancel our service and have equipment removed, I was redirected to customer loyalty. I was told that were not able to cancel our service, as it was beyond the 3 day probational period. However, I signed the contract Oct. 3 at 19:19 CST, and was attempting to cancel Oct. 6 at 15:17 CST. And the website (search below) states that you have 30 days to cancel without penalty. I can not remember the last time I was less impressed/ more enraged by a service.With all this said, the final customer service representative, Shamaya, was very professional and helped me cancel service. She was a beacon of light in an abysmal experience.Please search for the following for Brinks' cancellation policy: "Brinks Home Account Cancellation". Unable to post websites in review
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