On 09/22/2025, my Brinks Home doorbell camera stopped working after a power outage. I reached out to Brinks Home chat support. Despite explaining the issue clearly, the agent gave me repeated troubleshooting steps that didn’t apply. I ended up fixing the problem myself and closed the chat.About 10 minutes later, the same agent removed my doorbell camera from my account profile without my consent. This caused additional disruption to my service and raised serious concerns about account security and staff misuse of customer access.When I contacted support again, I had to have the device re-added, and they refused to provide the prior agent’s badge/ID for accountability. To date, Brinks has offered no explanation or corrective action.For a company in the home security business, unauthorized account modifications by staff are unacceptable. Brinks needs to ensure its employees cannot retaliate against customers or tamper with devices without consent.
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