Not sure where the five star reviews come from for this company. If you search by most recent reviews, you'll see the majority of them are one star, which is one more than they deserve. My problems started when my system kept giving me false alarms and error codes and I notified Brinks that I wanted to cancel. As others have said good luck with that, they just keep charging. I talked to their "loyalty department" in October of last year. They informed me I hadn't followed the correct process to cancel, but agreed to write off 60% of the past due if I paid 40%. I paid that day, they never did issue a credit. I also agreed to keep the service and add a maintenance plan in return for getting new equipment sent to me. They never sent new equipment but started charging the new rate. Any attempts to resolve the issues were simply met with "you need to contact the loyalty department." They were calling three times a day for money despite not keeping any promises, and recently closed the account and sent it to collections. Brinks will never see a dime. Complete scam of a company who directs all issues to a department whose only mission is to tell you whatever they need to tell you in order to get you to extend your contract. Avoid Brinks Home.
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