Britannia Bradshaw LeicesterI had a visit from a man who assessed the job. I specifically asked if the sofas and glass cupboards would be covered/wrapped to protect them. His reply was, "Yes." I was told that the job would be done over 2 days and the men would do an overnight en route arriving next morning. I paid for them to pack, dismantle and reassemble beds.The job turned out to be very different. My things were packed any which way. The sofas and bookshelves were not protected - a gold chair is now black around the edges.They did not do an overnight but returned to base and travelled up next day meaning that I had no need to book my elderly and nervous into a cattery for the first ever time in his life. They claimed there was a good reason but yet failed to communicate this to me until I rang the office just before the van was was leaving? They had 5 hours to communicate that to me and I could have changed the arrangement. But obviously they didn't think it mattered. Plainly and simply I regard this communication as a matter of courtesy but they failed to show such courtesy to me. On arrival they damaged an oak chest of drawers. They carried out another set of oak drawers in the pouring and failed to wipe them down. They made excuses about why the bed couldn't be re-assembled properly (it has been taken down too many times - rubbish it was new 3 years before move). I have a sneaking suspicion they were saying anything to avoid taking responsibility for any damage or failure on their part. They damaged my house. I paid for insurance offered by Britannia Bradshaw to cover against damage in the move and yet they refer me to my house insurance. So what did I paid extra insurance for? The owner of the firm was so sarcastic when I spoke to him and kept speaking over me. I'm sure he thought he could get away with talking a female in that way. He was rude to uttermost and totally unprofessional. I will never use this firm again and intend to share my experience.The amount they charged warranted a better service than the one I received. This firm was little better than a few men with a van. To say I was disappointed is an understatement. The lack of communication, the lack of respect for my furniture and possessions and the personal lack of respect shown to me by the manager and his team is unacceptable. Good luck to anyone who decided to use this firm for their move - insure yourself to the hilt and don't bother making complaints about their service - nothing is ever their fault. I gave them 2 stars for turning up at both ends.
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Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help.
Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning.
Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly.
For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning.
For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators.
We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations.
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