My first experience with this company didn't get off to the best start as they sent me the wrong supplements but after some photo proof of the supplements and the paperwork that came with it they were happy to send me the correct supplements.My next experience was with their chat Support to determine if their Q10 was Ubiquinol or Ubiquinone because it wasn't stated on the product page and it's important that it's Ubiquinol. We went round and round a bit with confirmations going both ways:4:50 PMWe're offering the following supplement : (provides links but they're not allowed on TP)We don't stock Ubiquinone at the moment.4:52 PMYes I can confirm that it is Ubiquinone.brett lee4:53 PMWe don't stock Ubiquinone currently and apologies for the confusion.brett lee4:54 PMApologies for the confusion let me clarify it for you. We stock Unbiquinone not Ubiquinol at the moment.brett leeI dropped an email to the only address I had which was to a Chris because I thought they'd want to be aware and maybe address the confused Support but I didn't hear back.My next experience was to determine the method of extraction of their Lion's Mane because it's not stated on the website as it's important in order to get the clinical benefits. I fired off a quick email with some questions:1. Is your Lion’s Mane dual-extracted (both hot water and alcohol) to preserve both water-soluble beta-glucans and alcohol-soluble diterpenes (hericenones/erinacines)?2. Is it made from 100% fruiting body (no grain-grown mycelium), and is the starch content tested?3. Do you have independent lab analysis showing beta-glucan %, and (if applicable) hericenone/erinacine content?But I didn't get an answer there.My only other experience is with an email this morning (received also on Wednesday) evidently sent to all site members detailing an angry email exchange between a potential customer and the company titled "The kind of nonsense we get for being British". Eek! I'm kinda confused why I needed to see this:"Business is a two-way street, if you don’t like our straight-talking style, don’t buy from us. We’d rather keep our products for customers who value honesty over corporate waffle and lies. We don’t sell to everyone, and we don’t want to. All the best in finding a real supplement company, you’ll need it"I mean, it's certainly one approach to customer relations:)I may well give them another shot but it's been a bit of a slog in the month since I've come across them so I'm giving them a lower score for now.
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