I am writing to express my deep dissatisfaction with the service provided by Broadband Genie and the associated Virgin Media application process through their site. The entire experience has been frustrating and misleading.Firstly, the website itself is poorly designed and seems intentionally structured to give the impression of great deals, which is misleading. For example, I completed an online application for Virgin Media’s M500 broadband package via Broadband Genie. Strangely, Broadband Genie offered a price nearly £8 per month cheaper than Virgin Media’s own offer for the same package, which raised my initial hopes.However, the problems began immediately after. I received a so-called ‘Contract Information Sheet’ that did not include a contract number but listed a proposed installation date of March 19th—yesterday. No one showed up for the installation, resulting in a lost day of annual leave.When I tried to contact Virgin Media, I was unable to get past their automated system because it required a Virgin home telephone number or account number, neither of which I had at that point. I then called Broadband Genie’s customer service number (0333 0417 273), only to be met with unhelpful and confusing responses. The call center, apparently located in South Africa, claimed to be a “comparison call center” with no direct association to Broadband Genie, which was both baffling and frustrating.I have also emailed Broadband Genie at enquiriesatgenieventures.co.uk but have yet to receive any acknowledgment or response—not even a holding email confirming receipt.Additionally, the website promotes a £250 cashback offer, which appears to be completely false and misleading.Based on this experience, I strongly caution others against using this site. It seems to collect personal data under false pretenses and relies on unreliable affiliate links. I also suspect that some of the positive reviews on the site may be fabricated.It is a shame that I cannot upload pictures to illustrate these issues, but I hope this detailed account serves as a warning to potential customers.If you want, I can help you format this into a formal letter or email template for submission. Would you like that?
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We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie. See more
