broadbandgenie.co.uk

4.3
4.3 Based on 201 reviews

We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, ...

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Mildred Harris
Worst customer service ever

Worst customer service ever. There is no human being you can speak with over the phone with Sky. They will route you to their Bot and they will not really process your requests. They will ask you to fill out bunch of paperworks and they will delay the request. Everytime you end conversation with their chat support, they ask you to fill out the survey, I always gave them 5 but Iregret doing that. None of my concerns were handled well. I was just always led to delay the resolution and now, my concern is pending for weeks. I am angry and no one is reachable in their team to process my request. No one picks up the phone. No one even the Bot answers the chat. We tried reaching them in numerous channels. I had my friends do it for me and no body catters the concern we wanted to be resolved. Its the worst provider for 2025. Please rate them 1 star when you get surveyed. Nothing gets done even if you give them 5 star.

1
Date of experience: May 08, 2025

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Business Details

  • We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie. See more

  • email feedback@broadbandgenie.co.uk.
  • call 01223297862
  • language https://www.broadbandgenie.co.uk

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