Similar to other reviewers I also found a deal in March 2023 for Shell Broadband offering a £100 amazon gift voucher to be issued between 90 and 120 days. I signed up, had a successful transfer to Shell, paid by direct debit every month on time and waited for the voucher. When the voucher didn't appear in my In Box or in my junk mail I contacted Shell.They looked into this, and explained as the deal was made through third party SaleCyle it was not their responsibility. The also informed me that they do not issue vouchers through SaleCyle and I will not receive the voucher. I researched all deal options at the time very carefully. My only error it now seems was not taking a screen shot of the deal. Why would I? - trusting Broadband Genie to be a reputable comparison website. I will not make that mistake again. I factored in the value of the voucher against the monthly costs and now am left with an 18month deal at a higher rate than expected and nothing I can do. I would not recommend Broadband Genie.
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