I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer service department my claim was entered manually and has been processed. I can't thank both ladies enough for their help and and actions. I would use broadband genie again and can recommend the company.
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We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie. See more
