Ordered a RAV4 from Broker4Cars (B4C) in June 2021 with a 14 week delivery. Starting October 2021 I called in a few days before the delivery date just to be knocked back a fortnight each time. To be honest I suspected it all sounded a bit repetitive as by December I was onto 6th delivery date and by then was starting to feel I would be pleasantly surprised if the car arrived. Also though, began suspecting it may never arrive as I began to loose confidence in B4C. I understand they are middle man but they seemed too comfortable just repeating the fictitious dates given by suppliers. Told it would arrive mid January 2022 and around then was told it was now back to end of March. At that point I started to research the situation with Toyota. I was told by two franchise dealers that a car ordered in June 21 would have been delivered October 21, likewise they told me cars currently being delivered March 22 were all ordered September, October and even November 21. I emailed a complaint to B4C last week in March and the next day they called to tell me they would return my deposit and fee. So, 9 months after ordering and dumped off the customer list and now facing a 9 to 12 month lead in time with any new supplier. Not just time wasted though, car has gone up at least 10% in purchase and also crossed the £40k threshold for road tax. The not being able to supply I can accept but the constant leading on with false information is unforgivable. Although in fairness, the business seems to exist so some customers must be getting cars supplied. What concerns me is they cannot supply my order but they are still advertising the same on their website knowing they cannot fulfil. I gave one star as they did repay my deposit without any problem so credit there, just a shame they couldn’t provide the service they advertise and charge for. I have used other brokers previously with great success, I have tried them in the last few days and all consistently say they cannot guarantee cars like Toyota will be delivered due to demand in retail sales. Brokers rely on retail surplus and right now with makes like Toyota there is no surplus. The business would greatly improve if they carried out due diligence on their supplier information and take ownership of their customers rather than kissing the suppliers butts..
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